Refund & Cancellation Policy

Last updated: December 2024

1. Deposit Policy

A deposit is required to secure your tattoo appointment. This deposit serves as a commitment from both parties and covers the time reserved for your session.

  • • Deposits are typically 20-50% of the estimated total cost
  • • Deposits are applied to the final cost of your tattoo
  • • Deposits are non-refundable under normal circumstances

2. Cancellation Policy

We understand that circumstances may change. Our cancellation policy is designed to be fair while protecting our business operations:

  • 24+ hours notice: Appointment can be rescheduled, deposit retained
  • Less than 24 hours: Deposit is forfeited
  • No-show: Deposit is forfeited, may affect future bookings
  • Emergency situations: Considered on a case-by-case basis

3. Rescheduling

We offer flexible rescheduling options when proper notice is given:

  • • Rescheduling with 24+ hours notice: No additional fees
  • • Multiple reschedules may require additional deposit
  • • New appointment subject to artist availability
  • • Deposits remain valid for 6 months from original booking

4. Refund Circumstances

While deposits are generally non-refundable, we may consider refunds in the following exceptional circumstances:

  • • Medical emergencies with documentation
  • • Artist cancellation or unavailability
  • • Studio closure due to unforeseen circumstances
  • • Pregnancy (with medical documentation)

5. Completed Services

Once tattoo services have been completed, no refunds are available. However, we stand behind our work:

  • • Free touch-ups within 30 days if needed
  • • Consultation for any healing concerns
  • • Aftercare support and guidance
  • • Resolution of any technical issues with the tattoo

6. Design Changes

Changes to approved designs may affect scheduling and pricing:

  • • Minor changes: Usually accommodated without additional cost
  • • Major changes: May require additional design time and fees
  • • Complete redesign: May require new consultation and deposit
  • • Changes on appointment day may result in rescheduling

7. Health-Related Cancellations

For health and safety reasons, we may need to cancel or postpone appointments:

  • • Client illness or infection
  • • Skin conditions that may affect healing
  • • Recent medical procedures or medications
  • • Pregnancy or nursing

In these cases, appointments will be rescheduled without penalty once conditions improve.

8. Payment Methods and Processing

We accept various payment methods for deposits and services:

  • • Cash payments
  • • Digital payment platforms
  • • Bank transfers

Refunds, when approved, will be processed using the original payment method within 5-10 business days.

9. Dispute Resolution

If you have concerns about our cancellation or refund policy, please contact us directly. We are committed to resolving any issues fairly and professionally. All disputes will be handled according to local consumer protection laws.

10. Contact Information

For questions about cancellations, refunds, or to discuss your specific situation, please contact us:

Email: info@poonamjadhav.com

Phone: +91 94237 23676

Address: H NO-A-115 50/4, Shivneri Colony, N-9 CIDCO, A-Sector, Aurangabad, Maharashtra, 431001